8 ways to satisfy customers
Trying to give satisfaction to its customers become one of the main tasks for a business. Success of the business that they run even directly determined by the response from customers. When customers feel happy with the service provided businesses, it is not impossible they will be more loyal to the business.
And vice versa, if they are not satisfied with the service you provide, then do not be surprised if they would turn to give bad ratings to your business and will not re-use the product or service.
Therefore, knowing the needs of consumers and create customer satisfaction can be fairly important to maintain the viability of business opportunities that you run. Then, how to create customer satisfaction?
Here we inform our readers about the 8 secrets of success to create customer satisfaction.
1. Products (goods or services)
The first point that affect customer satisfaction is the quality of the products you offer. Both products form of goods or services, as much as possible to give added value to your product so it has a fairly strong competitiveness and no less good with other products on the market. This is important because the more quality products you offer, the less the odds of consumers to turn to other products.
2. Prices of products
Can not be denied again when the price factor always plays an important role to attract the attention of consumers. In addition to product quality are maintained, consumers always consider the price factor before they finally decided to buy a product or service. For this reason, it is important for you to adjust the price of products offered by the target market that you have specified. If your target market is among the lower middle, then the offer price is quite affordable. But if your target is the middle to the top, then give the best quality products in accordance with the high prices you have to offer.
3. Business Location
In addition to product quality and price, a strategic business location and easy access to the vehicle to the location of the business, giving satisfaction to consumers. The more strategic the location you have, the more it will make it easier for customers to visit your business. Thus it is possible if the customer will often stop by to spend the money to your place of business.
4. Promotion strategy
Promotional activities that you run into one of the attractions for consumers to visit your business as often as possible. Consumers are very pleased with the special offer that gives a big advantage for them, such as event discounts (discounts) on holidays, or give a special bonus for those customers who make purchases above a certain nominal.
5. Quality of service provided
Get excellent service would be a desire of each prospective customer. Like the word “Buyer is king” they want the optimal service for the price they pay. Therefore, meet the needs of your customer loyalty and let them begin to wake up gradually.
6. HR reliable, friendly and courteous
Each customer must want to be served by an employee or labor really reliable, courteous and friendly to customers. Not rare complaints from customers if service given merchant and less labor to satisfy the consumer, because it get used to the culture Smile, Best regards, Sapa and enthusiasm to all customers who you are dealing with.
7. The service is fast and the Right
Well, in addition to serviced by qualified human resources. The customer also wanted a fast and accurate service. They do not like to wait too long for a product or service they need. So, as much as possible consider the most appropriate time management, so that no customer who feels neglected because they have to wait for a product or service within a period of time.
8. Build customer confidence with tangible evidence
When you promote a product or service to potential new customers, we can be sure they will not immediately believe before seen or felt himself tangible evidence of your talk. Therefore, give evidence to the consumer before they finally give trade-off for your company. If your product or service successfully satisfy consumers, then consumers will be loyal and do not hesitate to promote it to other consumers.